This
page displays an up-to-date listing of changes to our customer
support web. Notices regarding product
updates, scheduled releases, or problems and workarounds that
may affect all customers are also being placed here.
We haven't published
any news lately because the new version is almost there,
but just not ready for release yet.
However, there is a document
in preparation, with detailed overview of the forthcoming
version, which is going to be published on our web site and
we believe this will help to understand the capability of
the innovative and powerful new technology built in the EO-Video
[2.0].
March
20, 2006
Our developers have resolved all major
issues in the new EO-Video engine - complexities related to
multitasking and special scripts. Compatibility issues have
also been resolved. We believe, the remaining minor issues
should get resolved soon as well.
January
22, 2006
We have recently upgraded our support
system. Following this upgrade, some technical
problems were reported – particular when opening/registering a new support account.
This has been resolved and the system is up and ready.
December
24, 2005
Year's
end is neither an end nor a beginning
but a going on, with all the wisdom
that experience can instill in us.
All the happiness is within
you already! Merry Christmas and happy New Year 2006!
December
7, 2005
There are still few
compatibility issues left to be resolved
for the module integration, which is the reason for
this last delay of eo-video [2.0].
Apart from that, the concept works great, and all main modules are finished
and tested.
October
18, 2005
The awaiting version eo -video [2.0] is
not just a major upgrade, but totally rebuilt application from
ground up. The new modular concept is featuring unique framework
- not seen in any other application. Although it takes much
longer than expected, we believe the resulting version is worth
waiting for.
October
10, 2005
Some further issues need to be resolved
at this final stage of module integration
of eo-video [2.0].
We are aware that version [2.0] is long overdue.
August
18, 2005
Our developers are working hard on the
last phases of development and testing of version [2.0].
August
7, 2005
We have been experiencing
some problems with our ticketing system recently. They have
been resolved and the system is now working properly. Therefore,
if you have submitted a ticket without getting an answer, it
means we most probably didn't get it. Therefore please, resubmit your
ticket. We apologize for the inconvenience this may have caused
you!
May
9, 2005
eo-video and its team
of developers has been acquired by Maya Studio Ltd., a company,
specialized in custom developed digital media applications.
Together, we'll be able to provide you with most comprehensive
and easy-to-use digital-conversion solutions. With eo-video,
Maya Studio Ltd. is entering the consumer market of digital
media applications.
We will continue to develop eo-video
and support our current features. All users will continue
to be governed by the terms agreed to when registering eo-video.
Release date for eo-video
[2.0] has been postponed and special offer extended!
December 22, 2004
New Trouble
Ticket System has been introduced to improve customer
support and reduce Spam overload.
December 20, 2004
We have switched our credit card
processing company to SWREG (www.swreg.org).
This is why you were unable to register
(buy) eo-video for the last 14 days.
